Opening hours

The opening time for stores is as follows.Entire building: 10:00 to 21:00 (However, the 6F / 7F and 30F / 31F restaurant floors are open from 11:00 to 23:00). The opening hours differ for some stores.

Address

1-1-2 Oshiage, Sumida-ku, Tokyo 131-0045

Transportation access
  • TOBU SKYTREE Line
    Directly connected to Tokyo Skytree Station
  • TOBU SKYTREE Line,Tokyo Metro Hanzomon Line,TOEI Asakusa Line
    Directly connected to Oshiage Station

Duty free services

There are two ways to do duty-free procedures at Tokyo SKYTREE TOWN.

TAX FREE at each shop

Stores with this mark let you do the procedure in-store.

TAX REFUND at TAX REFUND COUNTER

You can apply for a collective tax refund at the Tax Refund Counter in Block 7 on the 1st floor for all items purchased at any stores with this logo.

Eligibility

  • Only available to non-residents who have been in Japan for less than 6 months
  • To Japanese residents who have been in foreign countries for more than 2 years.

Eligible Products

  • General Items

Clothing, bags, shoes, accessories, miscellaneous goods, etc.

  • Consumable Items

Food products, beverages, cosmetics, medications, etc.

Eligible Amount (only on the day of purchase)

Only General Items

Total purchase amount of ¥5,000 or more (excluding tax)

General Items + Consumable Items or Only Consumable Items

Total purchase amount between ¥5,000 and ¥500,000 (excluding tax)

  • These products will be packaged and sealed at the Tax Refund Counter. Do not open them until after you have left Japan.
  • Tax-refunded items must be taken out of Japan within 30 days.

Guide to Applying at the Tax Refund Counter

About the Duty-Free Counter

duty-free counter
Business hours
Temporary Closure
FLOOR
1F Block 7
Phone
+08-70-3335-3045
Service available
Japanese and English
  • Call 070-3335-3045 using a domestic line.
duty-free counter map

TAX REFUND Guide

  • 01
    TAX REFUND at TAX REFUND COUNTER At stores with the above logo, please inform the cashier that you would like to receive a tax refund when checking out.please inform the cashier that you would like to receive a tax refund when checking out.
    TAX FREE at each shop
    Stores with this logo have their own tax refund procedures. Apply for a refund at each individual store. You cannot combine refunds for items purchased at other stores.
  • 02
    Pay the total price, including consumption tax.
    • You must use a credit card bearing the same name as your passport (if using a credit card).
  • 03
    Go to the Tax Refund Counter on the same day as your purchase (Hours: 10:00 - 21:00, final reception: 21:00). You must go in person; another person cannot

    Be sure to bring the following! Otherwise, you will be unable to receive a tax refund!

    • Your purchases(Do not open)

    • Your receipts (handwritten receipts not accepted)

    • Your passport of (no copies; must contain entry stamp)

    • The credit card bearing the same name as the passport of the person who made the purchase (if a credit card was used)

  • 04
    Electronically sign the Purchaser’s Pledge.
  • 05
    You will receive a cash refund equivalent to the amount of consumption tax you paid, minus a service fee of 1% of the tax-refunded product price (tax excluded).
    • You cannot return the product(s) after you have received the tax refund.
  • 06
    When Leaving Japan
    Present the Record of Purchase attached to your passport at Customs.
Notes:
  • The tax exemption procedures require a n entry stamp in your passport, even if you entered Japan through an automatic inspection gate.
  • The tax refund only applies to souvenirs and other goods purchased for personal use (not purchases made for business or sales purposes).
  • Please check for yourself whether your destination country has any restrictions on bringing food products or beverages.